IT Support Professional Certificate

This online training program provides the skills you need for an entry-level job in IT Support, with no relevant experience required. IT Support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way.

There are 5 courses in this professional certificate. Each course is approximately 6 weeks long. Courses include:

1. Technical Support Fundamentals 
2. The Bits and Bytes of Computer Networking
3. Operating Systems and You: Becoming a Power User
4. System Administration and IT Infrastructure Services
5. IT Security: Defense against the digital dark arts 

You’ll Learn About:

• Troubleshooting and customer care
• Networking
• Operating Systems
• System Administration
• Security

See Certificate Curriculum

Potential Jobs

• Database Administrator
• IT Specialist
• Tech Support Specialist
• Systems Analyst
• Network Engineer
• Help Desk Technician
• IT Support Specialist
• IT Technician
• Computer User Specialist
• IT Assistant

Median U.S. Salary: $52,000+ USD

Sources: Google (grow.google) | TechXtramile | Coursera